Shipping Policy

All orders placed before 2:00 PM on business days (Monday to Friday, excluding public holidays) are processed and dispatched the same day. Orders placed after 2:00 PM, on weekends, or on public holidays will be dispatched on the next available business day.

You will receive an automated dispatch confirmation email as soon as your order leaves our facility. This email will include your tracking number and a link to monitor your parcel in real time.

In rare cases of high demand or stock verification requirements, dispatch may be delayed by up to 1 additional business day. We will notify you promptly if this applies to your order.

Domestic orders are delivered via our tracked standard shipping service and typically arrive within 2–5 business days of dispatch. All domestic shipments include full end-to-end tracking as standard.

Express next-day delivery is available for eligible domestic orders placed before 2:00 PM on business days. Express orders are given dispatch priority and handed to the carrier the same afternoon.

Shipping rates are calculated at checkout based on your location and chosen delivery method. Free standard shipping may be available on qualifying orders — check the cart page for any active promotions.

We ship to most countries worldwide. International orders are dispatched via tracked international courier and typically arrive within 7–14 business days, depending on the destination country and local postal services.

International Express shipping (3–7 business days) is available for most destinations at an additional cost, calculated at checkout.

Please be aware that international delivery timeframes are estimates only. Delays caused by customs processing, local public holidays, or carrier backlogs are outside our control. We will always provide you with a tracking number so you can monitor your shipment at every stage.

We partner with reputable, globally recognised carriers including FedEx, UPS, DHL, and local postal services to ensure reliable and timely delivery. Carrier selection is determined automatically based on your location, order weight, and chosen shipping method.

All shipments — domestic and international — are fully tracked from our facility to your door. In the event of a carrier issue or lost parcel, we will liaise directly with the carrier on your behalf.

A tracking number is emailed to you automatically as soon as your order is dispatched. Use this number on the relevant carrier's website or app to follow your parcel in real time.

If you have not received a tracking email within 1 business day of placing your order, please check your spam folder before contacting us. Tracking information may take up to 12 hours to become active after dispatch.

You can also view your order status and tracking details at any time by logging into your Simplex Peptides account and navigating to "Order History".

All orders are shipped in plain, unbranded outer packaging with no indication of the contents, sender name, or company branding on the outside. We take customer privacy seriously and this policy applies to every single order without exception.

Inner packaging is designed to protect product integrity during transit, including temperature-insulated materials where appropriate for temperature-sensitive compounds. Products are secured to prevent movement and breakage.

International customers are solely responsible for any customs fees, import duties, taxes, or other charges levied by their country's customs authority upon delivery. These charges are entirely outside our control and are not included in the order total or shipping fee.

We declare all shipments accurately and in full compliance with international shipping regulations. We are unable to mark packages as "gifts" or under-declare the value of contents.

Customs processing times vary by country and can add several business days to your estimated delivery window. If your parcel is held by customs, you may be contacted directly by your local customs authority with payment instructions.

If your order has not arrived within the expected delivery window, please first check your tracking information for the latest status update. Parcels are occasionally held at a local depot or delivery office awaiting collection.

If your tracking shows no movement for more than 5 business days (domestic) or 10 business days (international), please contact us at shipping@simplexpeptides.com with your order number. We will open an investigation with the carrier immediately.

In confirmed cases of lost parcels, we will arrange a free replacement shipment or issue a full refund, at your preference. We ask that lost parcel claims be submitted within 60 days of the original dispatch date.

For all shipping-related questions, tracking issues, or delivery concerns, please contact our logistics team at shipping@simplexpeptides.com with your order number in the subject line.

For general support, visit our FAQ page or email support@simplexpeptides.com. We aim to respond to all enquiries within 1 business day.